When Care and Service Embody a Family Heritage

September 12, 2018 by Maria Buehler in Care Management, Crisis Intervention, For Individuals, For Professionals, Guardianship, Intellectual Disability, Mental Illness

comforting hands showing care and service

When the family disintegrates, the community breaks down. The community needs someone with a history—experience of restoring its health and soul and thus the family. The family is the soul of the community; therefore, to navigate the complexities and intricacies of it, there is a need for care and service based on a healthy family model. This is Intervention Associates, a professional care management and guardianship service founded on the traditions of the Quakers, whose core values have always encompassed helping families find health and healing.

Intervention Associates provides care and service by supporting the individual and the family.

A healthy family is a two-way relationship not one-way. In families at times, this two-way relationship may not exist or may have broken down due to age-related functional, decline (elderly persons), Alzheimer disease, chronic illness, dementia, mental illness, intellectual disability, brain injury, physical disability, child with special needs, substance abuse, or other chronic conditions. Having a mediator such as a professional care manager to help the individual and their families find supportive and compassionate care and service is important to everyone’s well-being. It is mandatory that the care manager is highly supportive. Lisa Pettinati, executive director of Intervention Associates, explains:

Many times, we get phone calls from our professional partners such as attorneys or estate planners who are in need of support for their clients. Also, we receive calls from people in the community who have family members who are in need of support. We work with people who have very complex issues—medical and/or psychosocial, and who need support in staying in their homes or perhaps moving into a more supportive setting….

Intervention Associates is highly supportive of their community, including their clients and business partners. But recreating a healthy family setting requires a little more than a highly supportive care manager.

Intervention Associates provides care and service by establishing a family setting.

According to Dr. David F. Allen, psychiatrist and author, the natural self has three instinctual needs that all human beings are born with: the need to be safe, the need to connect and the need to be empowered. These are basically the attributes also of a healthy community—safety, connectedness (belonging), and empowerment. For Intervention Associates, these are characteristics not just of a healthy place but also of a way of life—the hallmarks of the Quaker tradition.


In an interview with Lisa Pettinati, it was obvious that she was not only a protector of her clients and team but also a matriarch in her own way. Healthy parents create safe boundaries to operate in.


A family or community must have a sense of connectedness—another value of the Quaker tradition. Connectedness is a human need that is vital for the sustainability of the family and community.  This connection is fostered with clients and partners such as elder attorneys, trust officers, estate planners and geriatricians.


Another instinctual need is empowerment. No matter who you are—no matter what your situation is—you need to be empowered. Pettinati empowers her clients by helping them identify what’s important to them and giving them the tools to help them make their own decisions.

Safety, connectedness and empowerment produce trust. When people feel safe, connected and empowered, they trust you: “People trust me, they trust the other care managers with very, very personal information,” Pettinati reiterates. “We have a view into people’s lives that’s very intimate,” continues Pettinati. “That is, to me, almost like a sacred bond.”

Intervention Associates provides care and service by creating a family bond.

This intimacy that Pettinati refers to and addresses as “sacred” is allowing yourself to be known. When you allow yourself to be known, the bond—family bond—occurs. The care manager is no longer seen as someone on the outside but as one who is now connected to the lives of their clients.

People are relational beings. Whether or not the environment or situation is one of service, any successful relationship will require individuals to be present, aware, resilient, patient, discerning, vulnerable and authentic.  For Intervention Associates, these qualities are also some of their strengths, which are supported by their Quaker background. Presence, courage, and integrity are some of the other attributes of the Quaker tradition:


The individual or family is recognized, appreciated and valued on their journey. As a matter of fact, the client’s journey is respected.


Change is sometimes not easy. Intervention Associates recognizes this truth and approaches each situation with an open heart and mind—a willingness to learn and to try something new.


Intervention Associates honors their heritage through their commitment to care and service every day.

These qualities allow Intervention Associates to form close and sustainable relationships that promote positive change and growth.

Why Intervention Associates?

If communities and their families are going to thrive healthily, then a family-type model offers valuable insights that can be used to influence care and service.

Intervention Associates models a family. Their business—care management and guardianship—is to care and serve their community and the families within it. Though there are others who offer the same to their communities, it is Intervention Associates’ ability to embody their family heritage and values that sets their care and service apart and establishes their unique presence within the Philadelphia community.

Intervention Associates honors the importance of the community not just as a place but also as a philosophy.  Being a community means seeking collaboration, acting with a spirit of inclusiveness, and welcoming diversity. They believe that relationships and connectedness make for a more expansive and engaging world.

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